Question 1

Are you really open 24/7?

Accepted Answer

Yes — our phone is answered around the clock by a real person, including nights, weekends, and holidays. Same-night dispatch when possible across Falcon, Peyton, Black Forest, and Calhan.

Question 2

How fast can someone get to my house?

Accepted Answer

Most Falcon calls are reached the same day, with an average response of about an hour during normal business hours. Emergency after-hours calls are typically reached within 90 minutes.

Question 3

How much does a typical garage door repair cost?

Accepted Answer

It depends on what's wrong. Common spring replacements usually fall in a predictable range, and you'll always get an upfront written quote before any work begins. No surprise charges.

Question 4

Do you replace just one spring or both?

Accepted Answer

When one torsion spring breaks, the other is usually close behind and the same age. We typically recommend replacing them as a matched pair so the door stays balanced and you don't pay for a second service call in a few months.

Question 5

What brands of openers do you service?

Accepted Answer

All the major brands — LiftMaster, Chamberlain, Genie, Linear, Craftsman, Marantec, and more. We also install smart openers with Wi-Fi if you'd like to control the door from your phone.

Question 6

Is it safe to use my garage door with a broken spring?

Accepted Answer

No. A door with a broken spring is dangerous to operate and can damage the opener. Disconnect the opener, leave the door closed if possible, and call us — we'll get a tech out quickly.

Question 7

Do you work on commercial garage doors?

Accepted Answer

Yes. We service commercial rolling steel, sectional, and high-cycle doors for restaurants, ranches, shops, and warehouses around Falcon and El Paso County.

Question 8

Are you licensed and insured?

Accepted Answer

Yes. We're a licensed local business carrying full liability insurance, and every technician is background-checked.

Question 9

What payment methods do you accept?

Accepted Answer

Cash, all major credit cards, and most digital wallets. Payment is collected after the work is completed to your satisfaction.

Question 10

Do you offer a warranty?

Accepted Answer

Yes — our parts carry a lifetime warranty, and our labor is warrantied as well. We'll stand behind the work.

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